Store Policies

Fulfillment

Checkout displays the shipping, pickup, or local delivery methods currently offered for the order. Tracking and pickup instructions are sent when available. Carrier and arrival estimates cannot be guaranteed.

Delayed products ship or become available after stock arrives. Review any availability notice before ordering.

Returns and order issues

Use the secure contact form within 7 days of delivery if an item is damaged, incorrect, or missing. Include the order number and useful photos. Return eligibility depends on the product, its condition, and applicable law.

Contact the store about an order

Privacy

We collect contact, delivery, order, device, and security information needed to process purchases, provide support, prevent fraud, and operate customer accounts. Payment card details are handled directly by the configured payment processor and are not stored by this store.

Necessary cookies keep the website and customer login working, including cart, checkout, and security. Analytics are disabled until you choose Allow cookies; Necessary only keeps optional tracking off. Analytics and customer chat are available only when those store features are enabled. Do not enter passwords, payment card numbers, or other sensitive information in chat.

We do not sell customer information. Use the secure contact form to ask about access, correction, or deletion where applicable.

Terms of service

Prices are in Canadian dollars. An order is confirmed after payment and stock checks succeed. If an order cannot be fulfilled, the store will contact the customer and refund any collected payment.

Customers must provide accurate contact and delivery information. Applicable Canadian law governs these terms.

Request an order cancellation

Sign in and open My Orders to request cancellation of an eligible order. Orders that have progressed beyond the eligible fulfillment stage cannot be cancelled online.

A request is sent to the store for review. Submitting a request does not automatically cancel the order or issue a refund. We will email you the outcome.

Open My Orders or contact us about your order.